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Returns

Please note that our Returns account does not include tracking. We highly recommend obtaining a tracking number to ensure your parcel returns to us safely as Cudworth Enterprises is not liable for missing parcels.

  1. Full Price Items
  2. Clearance Items
  3. PayPal Orders
  4. AfterPay Orders
  5. Faulty Items
  6. Warranty Policy
  7. Make A Return
  8. International Returns

 

1. Full Price Items
We will gladly refund in accordance with the following conditions:

  • Item(s) are purchased at full price and returned within 14 days from arrival date
  • Full Price item is returned with proof of purchase – Invoice Number
  • Full Price item is returned in new condition and unused with all packaging in original condition and tags attached.
  • Not a Gift Card

Once we receive your return, a refund for the value of your item(s) excluding shipping charges will be processed back to the same account used to make your purchase in 3-5 business days. Please note that we are unable to provide online exchanges.
If the item being returned is a gift, it must also follow the above listed conditions.
*If you do not have proof of purchase, we will gladly offer a store credit subject to approval. Call us.

2. Clearance Items
‘Discounted Items’ refers to any item that is purchased from our clearance pages, on sale or has a promotion applied. We will gladly offer an Exchange or Store Credit on Sale items, in accordance with the following conditions:

  • Sale item(s) is returned within 14 days from arrival date
  • Sale item(s) is returned with proof of purchase* (invoice number)
  • Sale item(s) is returned in new condition and unused, with all tags attached.

The amount credited will only cover the value of the item(s) purchased, shipping charges are not credited.

Please note: We only provide refunds on Sale items when it is deemed faulty – we are unable to provide online exchanges.
*If you do not have proof of purchase, we will gladly offer a store credit – subject to approval.

3. PayPal Orders
Any orders placed with PayPal can be returned to Cudworth Enterprises for a store credit. Refunds for PayPal orders can only be processed at Cudworth Enterprises. Please contact us to organise a PayPal return.

4. AfterPay Orders
Any orders placed with Afterpay can be returned to Cudworth Enterprises for a store credit. We are not able to offer refunds. Please contact us to arrange an Afterpay return.

5. Faulty Items
We stand by the quality of our manufacturing standards, however should any defect or manufacture fault (failure of hardware, components or workmanship) present itself please contact us and we will be happy to assist you accordingly. We will gladly exchange or refund with proof of purchase*.
If you feel your product hasn’t worn as expected, please send through the following:

  • 3-4 clear photos showing the issue from a number of different angles, including 1 photo of the full item to help us to identify where the issue is located and also to help us match the product to your receipt
  •  A copy of your invoice number, your name, email and phone number.

Upon receipt of item(s), our client services team will review your information and be in contact to resolve this issue for you.
*If you do not have proof of purchase, we will gladly offer a store credit subject to approval.

6. Warranty Policy
We stand by the quality of our manufacturing standards, however should any defect or manufacture fault (failure of hardware, components or workmanship) present itself please kindly contact us and we will be happy to assist you accordingly. We will gladly exchange or refund with proof of purchase within 1 year from purchase date.
Leather is a natural product. As such, it will have characteristics and variations which are considered features of the leather. Damage and/or defects caused by personal wear and tear, accidents, treatment which is inconsistent with Cudworth Enterprises’s care instructions, dismantling or repair by persons other than recommended repair centres are not covered under the terms outlined above.

7. Make A Return
If you would like to return your item(s), please contact us at returns@cudworthenterprises.com with your:

  • Full name
  • Contact number
  • Email used to order item
  • Invoice Number
  • Reason for return
  • 3-4 clear photos showing the issue from several different angles, including 1 photo of the full item to help us to identify where the issue is located and also to help us match the product to your receipt.

Please note: Our Returns account does not offer a tracking service; we recommend you obtain a tracking number to ensure your parcel returns to us safely.

8. International Returns
Please note: We do not cover the cost of International returns or exchanges; we only provide refunds on International orders when it is deemed faulty, and we are unable to provide online exchanges.

If you would like to return your faulty item, please contact us with your:

  • Full name
  • Contact number
  • Email
  • Invoice Number
  • Reason for return
  • 3-4 clear photos showing the issue from several different angles, including 1 photo of the full item to help us to identify where the issue is located and also to help us match the product to your receipt

Have a Question?

For all enquiries, please call our Client Service team from 8.30am to 5pm (AEST) Monday to Friday.

• Email Us
• Australia 02 9557 4877
• International +61 2 9557 4877