Q. How do I know what ring size I am?
A. Please refer to the table below for ring size comparisons.
Q. I am buying a gift. Will the item(s) come wrapped up or in a gift box?
A. All pieces purchased from our website will come packaged in a pouch for beaded/leather bracelets and all other items are deliverd in boxes but we do not affer giftwrapping or packaging at this time.
Q. How can I cancel my order?
A. Please contact our friendly Customer Service Team 02 9557 4877 as soon as possible as we pack all our orders shortly after received. You can also email us at email@example.com, with a subject line "Order Cancellation", and email us your full name, email used to order, contact phone, including the invoice number for us to cancel your order.
DELIVERY & RETURNS
Q. What are your Christmas opening hours and delivery timeframes?
A. We will be closed on all Public Holidays. On the days we are open, as usual, we will endeavour to despatch all orders received before 12 noon, the same day. Last despatch day for pre Christmas Delivery by Standard Post is 19th December. The last date Australia Post guarantees for pre Christmas delivery (for 80% of Metro and Regional areas) is 20th December. For further information specific to your area, please see the Australia Post website.
Q. How do you charge for shipping?
A. All deliveries are sent via Australia Post or courier depending on size weight and dimensions so that cost is minimised. All orders can be tracked on line and need to be signed for at time of delivery.
Q. Do you ship internationally?
A. Yes! We can ship to any location across the globe. All international deliveries may take 7-10 business days. Cost will vary depending on size & dimensions. You may call us for an estimate of shipping if you would like to know more.
If you select the Express post option this is a next day delivery for destinations in the Australia Post delivery network, however, Australia Post does not provide a guarantee.
Deliveries are next business day delivery to all addresses within the Australia Post delivery network. For more information on delivery times outside of this network you can check online at http://auspost.com.au/personal/next-business-day-delivery-networks.html
Please make sure someone is at the address provided during business hours to ensure delivery. If there is no one at the address Australia Post will leave a collection card and your parcel will need to be collected from your local post office.
Q. Can I track my parcel?
A. Yes! After ordering online, you will receive an email with your order confirmation and tracking number. Orders can be tracked online at www.auspost.com.au/track/ for Australian deliveries and International deliveries.
Q. Oops, I made a mistake! How can I change my delivery address after I have ordered?
A. Please contact our friendly Customer Service Team on (02) 9557 4877 or email us at firstname.lastname@example.org as soon as possible with your invoice number and delivery details.
Q. Can I return an item if I change my mind?
A. If for any reason you are not completely satisfied with your purchase you may return the item(s) for a store credit within 14 days of delivery. Please refer to our Terms & Condition page for further information.
Q. I have purchased a Cudworth piece in-store but I would like to return it. Can I send it back to you?
A. For purchases made at one of our many stockists you will need to take the item back to the store where you bought it from with proof of purchase. At Cudworth we stand by the quality of our jewellery, however, each individual retailer has their own returns policy.
Q. Do you have a warranty on your products?
A. Yes! We offer a 12 month warranty on all of our jewellery. Our quality control team work hard to ensure all our jewellery is free from any defects, however, on the rare occasions something does go wrong please contact us on (02) 9557 4877 or email us at email@example.com
Please be aware that some of our products are made of stone and natural fibres and materials and as such there may be slight variances which add to the uniqueness of the item and are not considered faults.
Certain components such as clasps are also particularly delicate. You acknowledge that our products require special care and storage and we cannot accept returns caused from mistreatment or neglect of our products.
Q. Where do your products come from?
A. We produce and source our products from a variety of places around the world, such as UK, China, Germany, Thailand and India. We also use Italian, Spanish and Indian Leather.
PAYMENT & PRIVACY
Q. What forms of payment do you accept?
A. We accept Visa, Mastercard, Pay Pal.
Q. Is it safe to make my payment online?
A. Cudworth Enterprises Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.